The hotel began under the management of Charles G. Day, a former manager of hotels in the area. At the time of the buildings opening, the depression was slowly creeping up upon the city, during the first few years of business the hotel would lose more than $30,000 dollars. It continued to suffer from financial issues during the great depression and due to this finical crisis, would hire a new general manager Mason Alexander. Alexander boosted the hotel from rags to riches. He was the best manager in the business, known to locals as Old Admiral Spit and Polish. Alexander was famously known for his Four C strategy he used this strategy for success, stating a good hotel needs cleanliness, cooking, competence, and courtesy. Thanks to Alexander's model of success guests started to poor in. By the 1940s the hotel became known as Carolina's Finest and had gained back all the money it had lost. Due to the growing popularity of the hotel, sixty new rooms were added in 1941 for a total of 248 rooms.
Throughout the later years, the hotel changed hands many times. Eventually it would become foreclosed during the years of 1971-1986. The hotel didn't become repurchased until 1997. After much time spent renovating and remodeling the hotel reopened to the public on Oct. 22, 2000. This building was one of the first skyscrapers built in Greenville, SC. Today the building still holds much significance, marking the era of Greenville's great building boom. It was added to the National Register of Historical Places in July, 1982.