All of the ice cream at Austin's Ice Cream is homemade and made with natural flavors. Before handing the business down to her children, Snyder prepared the ice cream herself every morning from April to October, the months the shop is open. She has created numerous ice cream flavors over the years. The classics include vanilla, butter pecan, chocolate brownie fudge, and the famous grape pineapple. Now, the ice cream prepared by her grandson, Timothy Ruff II. Ruff has invented many unique flavors and his creations play a huge role in the business. Austin's has up to forty flavors at all times. In addition to the classics, the seasonal flavors have caught some very well-deserved attention. The seasonal flavors include: pumpkin pie, pumpkin cheesecake, red velvet cake, pina colada, orange creamsicle soft serve, campfire smores, and eggnog. Austin's also sells milkshakes, smoothies, affogatos, slushies, floats, parfaits, hot dogs, ice cream sodas, soft serves, and specialty sundaes. They even home make their waffle cones and bowls every morning. The wide variety of ice cream flavors and menu items is what makes Austin's stand out amongst its competitors.
Austin's is very involved in their community and for the past two years, they have hosted an annual Dollar Dip Day on National Ice Cream Day. At this event, scoops of ice cream are sold for only one dollar per scoop. On this day, the business accommodates their customers with live music, scragglepop popcorn vendors, and fireworks. Dollar Dip Day has been such a success that they have to rope off the lines and section off the road for the drive-thru line. At the 2019 Dollar Dip Day, the shop sold over six thousand scoops of ice cream.
For many years, Austin's Homemade Ice Cream was only available at the Ceredo location, but in February 2018, Austin's opened another branch in downtown Huntington at The Market. This branch is managed by Kim Adkin's children, Timothy Ruff II and Taylor Strickland.